Privacy Policy

1. Information We Collect

bikbed collects the following personal information:

• Identification data: full name, ID/CIF
• Contact data: email, phone, tax address
• Bicycle data: brand, model
• Payment data: credit/debit card information
• Usage data: rental history, GPS locations of locks

2. Use of Information

We use your information to:

• Process and manage your rentals
• Process payments and issue invoices
• Send notifications about lock status
• Improve our services and user experience
• Comply with legal and tax obligations
• Prevent fraud and ensure service security

3. Sharing Information

We do not sell, rent, or share your personal information with third parties, except in the following cases: with payment service providers to process transactions, with legal authorities when required by law, or with B2B partners if they manage the service.

4. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction or alteration. Payment data is processed through secure payment gateways compliant with PCI DSS standards.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable legislation (for example, tax and accounting obligations requiring data retention for a minimum of 4-6 years).

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at: privacy@bikbed.com

7. Cookies

We use cookies and similar technologies to improve application functionality, remember your preferences, and analyze service usage. You can configure your browser to reject cookies, but this may affect application functionality.

8. Policy Changes

We may update this privacy policy occasionally. We will notify you of significant changes via the application or email.

9. Contact

Data Controller: bikbed
Email: privacy@bikbed.com
Data Protection Officer: dpo@bikbed.com